Please read these “Terms and conditions” carefully before making a reservation at Lemur Island Travel MADAGASCAR, as they constitute a contract agreement between Lemur Island Travel and you from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due.
RESERVATION & PAYMENT
Payment terms fluctuate based on tour/group package. Deposit and Full payment terms are outlined on your invoice/contract. Payments can be made by wire transfer or credit card ( Master card, Visa card). Prices and itineraries for group tours are secured upon receipt of signed contract and deposit.
Note:
Space is subject to availability at time of booking. Special event tickets may require fullpayment at time of booking. Prices may be higher than advertised due to special events, premium nights and holidays. Travel vouchers and tickets will be mailed upon receipt of final payment. Group reservations and certain tours/packages may have different payment due dates, date change fees and cancellation fees. In the event that the balance is not paid by the due date, Lemur Island Travel reserves the right to cancel the reservation and a cancellation fee will be applicable.
VALIDITY OF PRICES
All rates quoted or shown in our tariffs are based on current prices. All prices mentioned on this site include value-added tax. Lemur Island Travel reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside Lemur Island Travels‘ control.
Lemur Island Travel reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond Lemur Island Travels’ control. Please notice that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes.
Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the package price or more. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.
Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.
If a day tour, package or group tour is cancelled due to circumstances outside our control or minimum numbers are not reached, we will refund the money you have paid. Lemur Island Travel shall then have no further liability towards you.
CANCELLATION TERMS
Applied cancellation fees differ between packages (including accommodation and/or day tours.
Cancellation of packages
For cancellations received up to 30 calendar days before the scheduled departure, a 20% cancellation fee will be charged.
For cancellations received 15 -29 calendar days before the scheduled departure date a 60% cancellation fee will be charged.
For cancellations received 7 -14 calendar days before the scheduled departure date a 80% cancellation fee will be charged.
For cancellations received within 7 calendar days before the scheduled departure date a 100% cancellation fee will be charged.
Cancellation of daytours
For cancellations received at least 7 calendar days before the scheduled departure there is no cancellation fee.
For cancellations received 3 – 6 calendar days before the scheduled departure a 50% cancellation fee will be charged.
For cancellations received within 2 calendar days before the scheduled departure a 100% cancellation fee will be charged.
If you need to make a change to your holiday arrangement you must send us a notification via email at least 4 weeks before departure. For changes we charge up to 50 EUR per person.
Some suppliers frequently charge fees for changes; if this occurs, the extra fee will be added to your total.
Please notice that changes may not be possible within 3 weeks before departure.
LIABILITY
Once you book through www.lemurislandtravel.com .is you agree to be legally bound by the following terms. Lemur Island Travel acts in good faith and cannot be held responsible for any loss, damage, accidents, sickness or schedule changes caused by weather or road conditions, force majeur such as natural catastrophes, strikes or any other irregularities beyond the control of Lemur Island Travel. Luggage is at the owner’s risk throughout the tour. We therefore advise all clients to have insurance cover, as clients are at their own risk on optional tours, such as riding tours, white-water rafting, etc.
All information on Lemur Island Travel is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.
Complaints
Our main goal is to provide you with an excellent service. If you, for any reason, are not satisfied with your holiday package, we would like to hear about it. We recommend you contact us as soon as any incident occurs. All complaints must reach Lemur Island Travel within 10 days after your departure from Madagascar. Otherwise, any possible compensation entitlement will not be valid.
INSURANCE
Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid by the client. It is therefore strongly recommended that participants take out personal insurance, especially for the active tours.
We strongly recommend to all of our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies.
Lemur Island Travel + 261 34 70 726 37 contact@lemurislandtravel.com
